FAQ

 

What is your shipping policy?

You will receive a shipping confirmation email within 48 hours of your order being placed. All Emergi-Safe orders are shipped via UPS and you will receive a UPS tracking number. If you have not received a shipping confirmation email please Contact Us. 

INTERNATIONAL

Emergi-Safe does not currently fulfill international orders. If you are an international customer, please Contact Us and we will try to accommodate you.

What is your warranty?

With a little upkeep, our beacons should be working and effective in the most demanding environments for years to come. Please see our Support Page  for more details. Emergi-Safe warranties all of our products for 2 years from the date of purchase against manufacturing and material defects. The warranty does not cover product that is damaged as a result of user error, neglect, or normal wear and tear. Please remember that all lighting products have a lifetime. Although we use the highest quality LEDs available, they may burn out. Unfortunately, there is no way to replace individual bulbs, so the entire LED Module needs to be replaced if this occurs. As with the rest of the components, we guarantee the LEDs to last at least 2 years under normal usage. If you have any questions please Contact Us and we will be happy to answer. 

 

How do I order in bulk?

To order in bulk, please Contact Us. We are happy to provide bulk pricing for orders of over 25 units. Bulk orders may take up to 8 weeks for delivery.

 

Can I order custom colors?

We are happy to provide custom body colors for orders over 300 units. Colors will depend upon availability from the manufacturer. LED modules may be ordered with custom configurations dependent upon the availability from the manufacturer. If you would like to place a custom order, please Contact Us and we will be happy to consult with you. Custom orders may take up to 10 weeks for delivery. Custom orders will require an upfront deposit with the remainder of the invoice due at delivery.